Booking Policy
These booking, payment, and cancellation terms apply to reservations made directly with Bonum Home and through our online booking platform.
By completing a reservation, you confirm that you have read and accept these terms, together with any rental agreement, house rules, and other conditions shown during checkout or sent with your confirmation.
1. Cancellation and refunds
You may cancel at any time. The refund depends on the length of the stay and when we receive the cancellation.
Stays under 28 nights
- More than 14 days before check-in: full refund, minus a 3% card-processing fee.
- 7 to 14 days before check-in: 50% refund of the total booking amount, minus a 3% card-processing fee.
- Fewer than 7 days before check-in: no refund.
Stays of 28 nights or more
- More than 30 days before check-in: full refund, minus a 3% card-processing fee.
- 30 days or fewer before check-in: no refund.
The window is measured from the scheduled check-in date to the date Bonum Home receives the cancellation request. A request is not effective until we acknowledge it.
2. Events outside our control
This policy applies no matter why plans change, including events we do not control. Examples include weather, illness or injury (including COVID-19), road closures, flight or other travel delays, government restrictions or advisories, and personal or family emergencies.
Those events do not create an exception unless the law requires one or Bonum Home agrees in writing.
If we cannot provide the reserved home for a reason within our control, we will offer the remedy that applies to that situation, which may include a comparable property or a refund of amounts paid for the nights we cannot honor.
3. Payment
Payments for reservations made through our booking platform are processed securely by the payment services integrated with our system. We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as offered at checkout.
By submitting payment, you authorize the charges disclosed for the reservation. Extra charges apply only if they were disclosed at booking or are allowed under the rental agreement (for example, approved pets, extra guests, late checkout, or damage that is not covered).
4. What a reservation reserves
Once a reservation is confirmed, those dates are held for you and are no longer offered to other guests. We schedule cleaning and preparation around that arrival. Some of that work, and its cost, may already be underway if you cancel later. Cancellations are handled only under Section 1.
5. Changes
Date changes, guest-count changes, and property swaps depend on availability and our approval. A material change may be treated as a cancellation of the original stay plus a new reservation. Any price difference, fee, or cancellation charge will be shown before the change is final.
6. Confirmation
A reservation is confirmed when the required payment succeeds and Bonum Home or the booking platform issues a confirmation. Please review it and tell us promptly if anything looks wrong.
7. Other rental terms
Your stay may also be subject to house rules, a rental agreement, a damage policy, pet rules, occupancy limits, and property-specific requirements. Those terms are part of your agreement when we provide them during or after booking.
8. Damage protection (Guesty Shield)
Bonum Home LLC charges a non-refundable damage-protection fee on reservations as a condition of booking. Through Guesty Shield, which is part of the Guesty ecosystem we use to manage bookings, eligible accidental damage to the rental unit during the contracted stay may be covered up to the applicable protection limit under the program terms.
Where damage is determined to be ineligible, excessive, or intentional, the payment method on file may be charged for related costs, and documentation will be provided to the guest. Coverage details and exclusions are those of Guesty Shield and any applicable rental agreement presented at booking.
9. Contact
Bonum Home LLC
Email: support@bonumhome.com
Booking Policy: Frequently Asked Questions
How do I book a stay with Bonum Home?
Open Book a Stay on our website, enter destination, dates, and guests, and use the filters to narrow results. You can also write to support@bonumhome.com. A stay is not reserved until payment succeeds and you receive a confirmation.
Can I tour the home before I book?
In-person visits are generally not available, to protect current guests and owners. Listings include photos and, where we have them, video or a virtual tour. Ask us if you need a detail the listing does not cover.
What is the cancellation policy?
It depends on length of stay and notice, measured to the date we receive your request.
Stays under 28 nights:
- More than 14 days before check-in: full refund, minus a 3% card fee.
- 7 to 14 days before check-in: 50% refund, minus a 3% card fee.
- Fewer than 7 days before check-in: no refund.
Stays of 28 nights or more:
- More than 30 days before check-in: full refund, minus a 3% card fee.
- 30 days or fewer before check-in: no refund.
Always read the policy on the property page before you pay. A listing may point you to this policy.
Do weather, illness, or a cancelled flight change the refund?
No. The same windows apply to trip changes outside our control, including weather, illness, flight problems, and family emergencies, unless the law requires otherwise or we agree in writing. Travel insurance is the usual way to cover those risks.
How do I cancel?
Email support@bonumhome.com or use the link in your confirmation. The cancellation counts when we receive it, not when you decide to cancel. We will confirm the amount refunded, if any, under the policy above.
Can I change dates or the guest count?
Send the request and we will check availability. A significant change can be treated as a cancellation plus a new booking. We will quote any price difference or fee before anything is final.
Is my payment secure?
Yes. Card payments are processed securely through the payment services integrated with our booking platform. We do not ask you to pay a reservation by wire, gift card, or cash.
Which cards do you take?
Visa, Mastercard, American Express, and Discover, and other major cards supported at checkout.
What does the 3% fee cover?
It is the card-processing amount retained on refunds issued under the policy. It is not an extra penalty on top of a reduced refund.
When is a booking confirmed?
When payment is successfully processed and you receive a confirmation from Bonum Home or the booking platform. Check names, dates, guest count, and property address, and tell us right away if something is off.
Are there minimum stays?
Some homes require a minimum number of nights, especially in peak periods. The listing and calendar show the requirement before you can check out.
How do I check availability?
Use the calendar on the listing. It reflects current holds. A date is yours only after confirmation.
Can I bring a pet?
Only if the listing is marked pet-friendly and you add the pet at booking. Unapproved animals can mean extra cleaning charges or cancellation of the stay. Read the pet rules on the property page.
What is included?
Each listing states amenities. Typical stays include basic bath and kitchen supplies. Wi-Fi, parking, and kitchen equipment are called out on the property page when available.
How does check-in work?
Before arrival we send instructions covering access, parking, and how to reach us. Check-in and check-out times are on the confirmation and in the house rules.
Can I extend my stay?
If the calendar is open, request the extra nights through the same channel you used to book. An extension is a new charge and is subject to the rate then in effect.
I need an accessible home or another special arrangement. What should I do?
Tell us before you book. We will say whether the home can meet the request. Do not assume a feature that is not listed.
How do I reach someone during the stay?
Use the contact on your confirmation or the messaging channel in your booking. For urgent issues during the stay, email support@bonumhome.com or follow the emergency instructions in your arrival guide.
Something is wrong at the property. What now?
Contact us as soon as you notice it so we can correct it during the stay. If we cannot resolve it, our team will follow up on a remedy.
How is accidental damage handled?
Report it immediately. Bonum Home uses Guesty Shield for damage protection on reservations. Eligible accidental damage during the stay may be covered up to the applicable limit under the program terms. Damage that is intentional, excessive, or outside coverage may be charged to the payment method on file. You remain responsible for damage the program does not cover.
What if Bonum Home cannot provide the home?
If the reason is within our control, we will offer the remedy that applies, which may include a comparable property or a refund of amounts paid for nights we cannot honor.
Do house rules apply even if I booked direct?
Yes. Occupancy limits, quiet hours, smoking, events, and parking rules are part of the stay. They are provided with the listing or the confirmation.
Terms of Service
This website is offered as a service to guests, owners, and other visitors. By using this website (the “Website”), you agree to these Terms of Service. If you do not agree, do not use the Website.
Booking a stay also binds you to the Booking Policy and any rental agreement presented at checkout.
1. Agreement. These Terms govern access to and use of the Website. Bonum Home LLC may update them by posting a revised version. Changes apply from the time of posting. The current version is always on the Website. Each use of the Website is acceptance of the then-current Terms.
2. Privacy. Use of the Website is also covered by our Privacy Policy, available on the Website.
3. Ownership. Content on the Website (text, images, design, logos, and other materials) belongs to Bonum Home LLC or its licensors and is protected by copyright, trademark, and other laws. You do not acquire any ownership by using the Website. Copying, redistribution, or publication of site content is not allowed except as these Terms expressly permit.
4. Audience. The Website is intended for adults. It is not directed to anyone under 18.
5. License to use the Website. We grant you a limited, revocable, non-exclusive license to use the Website for your own personal, non-commercial use. You may not copy materials, reverse engineer the Website, scrape it, resell access, or use the Website in violation of law. We may suspend or end access at any time.
6. Lawful use. You agree to follow applicable law and to provide information that is accurate to the best of your knowledge.
7. Indemnity. You agree to indemnify and hold harmless Bonum Home LLC and its members, employees, and affiliates from claims, losses, and reasonable attorneys’ fees arising out of your violation of these Terms or your misuse of the Website.
8. Disclaimer. The Website is provided “as is” and “as available.” You use it at your own risk. To the fullest extent allowed by law, Bonum Home LLC disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement. Listing descriptions, rates, and availability can change and may contain errors; a stay is governed by the confirmed reservation, not by a general page on the Website. Your sole remedy for dissatisfaction with the Website is to stop using it.
9. Limitation of liability. To the fullest extent allowed by law, Bonum Home LLC is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, arising out of the Website, your use of it, or its content, even if advised of the possibility. Some jurisdictions do not allow certain limitations; in those cases, the limitation applies only as far as the law allows.
10. Information you submit. You authorize us to use information about your use of the Website, and information you submit, as described in the Privacy Policy.
11. Copyright concerns. If you believe content on the Website infringes your copyright, contact support@bonumhome.com with a description of the work, the URL, and your contact details.
12. Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.
13. Severability. If a provision is held unenforceable, it will be limited to the minimum extent necessary and the rest of these Terms will remain in effect.
14. Waiver. Failure to enforce a provision is not a waiver. Any waiver must be in writing from Bonum Home LLC.
15. Termination. We may end your access to the Website at any time, with or without notice.
16. No partnership. Nothing in these Terms makes you a partner, joint venturer, employee, or agent of Bonum Home LLC.
17. Entire agreement. These Terms, together with the Privacy Policy and any posted booking or rental terms that apply to a transaction, are the entire agreement about use of the Website and replace prior website-use terms. We may revise these Terms by posting an update. Continued use after a change is acceptance of the change.
18. Testimonials. With your permission, we may publish feedback with your name. To request removal, email support@bonumhome.com.
Contact. Bonum Home LLC · support@bonumhome.com
Privacy Policy
Bonum Home LLC (“Bonum Home,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, share, and protect personal information when you visit our website, write or call us, book or stay in a home, use our services, or receive our messages.
1. Information we collect
Information you give us
- Name, email, phone, and mailing or billing address
- Reservation details
- Payment and transaction data (card numbers are handled by our payment provider, not stored in full by us)
- Property or owner information, if you are an owner or applicant
- Messages, form submissions, reviews, and other communications
Information collected automatically
When you use the Website we may collect IP address, browser and device type, operating system, pages viewed, referring site, approximate location, and activity through cookies and similar tools.
Communications
If you contact us by email, phone, text, social media, or a form, we keep what we need to respond and to provide the service.
2. How we use information
We use personal information to:
- Provide and manage vacation-rental and related services
- Process reservations, payments, and refunds
- Send confirmations, arrival instructions, and service messages
- Answer questions and handle support
- Improve homes, services, and the Website
- Measure site and marketing performance
- Send promotional messages where allowed and, where required, with your consent
- Prevent fraud and unauthorized use
- Secure our systems and properties
- Meet legal duties and enforce our agreements
- Protect the rights, safety, and property of Bonum Home LLC, owners, guests, and others
3. Text messages
If you opt in, we may send transactional texts and, where permitted, promotional texts about reservations, stays, and support.
Where the law requires it, we obtain consent before marketing texts. Reply STOP to opt out of marketing texts and HELP for help. Opting out of marketing does not stop messages needed to manage a current reservation. Message and data rates may apply. Frequency varies with your bookings and requests.
4. How we share information
We share personal information when it is reasonably needed to run the business, including with:
- Payment providers
- Reservation and property-management platforms (including Guesty and related services)
- Email and SMS providers
- Hosting, analytics, and advertising providers
- Cleaning, maintenance, and other vendors supporting a stay
- Professional advisors (attorneys, accountants, insurers)
- Authorities when required or permitted by law
We may also share information to prevent fraud, protect safety or rights, or enforce an agreement.
We do not sell personal information for money. Where the law gives you a right to opt out of targeted advertising or certain sharing, we will honor that right.
5. Cookies, analytics, and advertising
We may use cookies, pixels, and similar tools to keep the site working, remember preferences, understand traffic, measure ads, and improve the site. Some tools are provided by third parties. You can control cookies in your browser or, where offered, in our cookie settings. Blocking some cookies may limit site features.
6. Third-party sites
Links on our site go to services we do not control. Their privacy practices are their own. Review their policies before you submit information.
7. Security
We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we learn of an incident affecting personal information, we will notify as required by law.
8. Retention
We keep personal information for as long as needed to provide services, keep transaction records, meet legal and accounting duties, resolve disputes, prevent fraud, and enforce agreements. When it is no longer needed, we delete or de-identify it, subject to legal holds.
9. Your rights
Depending on where you live, you may have the right to access, correct, or delete personal information, to know how it is used, to opt out of certain advertising or sharing, to opt out of marketing, and to appeal a decision. We may need to verify your identity. Submit requests to support@bonumhome.com. We respond within the time the law requires.
10. Children
The Website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.
11. International visitors
Bonum Home LLC is based in the United States. If you use the Website from elsewhere, your information may be processed in the United States or in other places where our providers operate, where protections may differ from those in your country.
12. Changes
We may update this policy. The “Last updated” date will change when we do. Please review this page from time to time.
13. Contact
Bonum Home LLC
Email: support@bonumhome.com